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This page explains exactly how nn33 collects, uses and stores information tied to your account — including wallet activity involving bKash, Nagad and Rocket. Access to this platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you enter during registration — your name, contact details and the payment method you choose. Where you use bKash, Nagad, Rocket, Upay or Bank Transfer, we record transaction references to match deposits and withdrawals against your account wallet. We do not store full payment credentials on our side; the payment provider handles that separately under their own policy. We also collect technical data automatically — your device type, browser session identifiers and the pages you visit inside the lobby. This helps us keep the account session stable and load content suited to your screen. We do not sell this data to third parties. Where we share data with service partners — for example, studios supplying game content such as Microgaming or PG Soft — we share only what is needed for the game session to run. Those studios supply game content only and are not given your payment or identity records. Your data is retained for as long as your account remains active, plus any period required under applicable law. You may request deletion once your account is closed, subject to any legal retention obligation that applies in your region.
Transaction references recorded for wallet matching
Session data linked to your deposit record
Payment method noted in your account history
Reference numbers stored for reconciliation only
Not every part of your experience falls under this single document. Understanding the boundaries helps you know which policy to read when a question comes up. The four areas below clarify what sits inside this policy, what is handled separately and where third-party terms apply. Availability of all features described here depends on your local law and eligible regions.
Registration data, login sessions and account wallet activity — including records of deposits via bKash, Nagad or Rocket — fall fully within this policy. We are the data controller for everything stored against your account profile.
Payment references linked to your wallet are covered here. However, the data processed on the payment provider's side — such as bKash or Nagad's own servers — is governed by their respective privacy terms, not ours.
Pages you browse, game sessions you open and the studio titles you load (for example from Microgaming, CQ9, PlayStar or PG Soft) generate session logs that this policy covers. We hold session identifiers, not full browsing histories.
External links, payment gateways and game studios operate under their own terms. We name them in your session for transparency, but we cannot extend our policy to cover data they hold independently.
You have real, actionable rights over the data we hold for your account. Start by logging in — your account dashboard shows the profile details we hold, and you can edit contact information directly from the settings page without contacting support. If something looks wrong — a name or address recorded incorrectly — update it from the same settings screen. For anything tied to payment records, such as a transaction reference you do not recognise against your bKash or Nagad wallet history, raise it through the support channel and we will trace the record. If you want to know exactly what data we hold, you can submit a data access request. We will respond with the categories of information stored against your account. Should you decide to close your account and request deletion, we will process that subject to any legal retention period that applies. All requests are handled through the same support route described in the contact section below.
Log in and open account settings to see the profile data we hold. Payment references are visible in your transaction history tab.
Update your name, contact details or preferred payment method directly from the settings page. Changes take effect immediately in your account.
Send a written request through our support channel asking for a summary of data held against your account. We will respond to the email address registered with your account.
Ask support to close your account and initiate data deletion. We act on this subject to applicable legal retention rules in your region.
If you have a question about how your data is handled, or want to exercise any of the rights described on this page, the routes below are where to start. We respond to privacy-related requests at the same support addresses used for account help. State clearly that your message relates to a privacy or data question so it reaches the right team. Availability of support channels may vary depending on your region.
Send your data or privacy question to our support email. Include your registered account email address so we can locate your record and respond accurately.
Open the live chat from inside your logged-in account for real-time privacy queries. Useful if you need to confirm a specific transaction reference or account detail quickly.
Many data corrections — contact details, payment method preference — do not require you to contact us at all. Log in, go to settings and make the change directly from your profile page.
We take a narrow approach to data collection — we collect what is needed for your account to function and nothing beyond that. Session cookies keep you logged in as you move between the slots lobby, live tables and your wallet page. You can adjust cookie preferences through your browser settings, though disabling certain cookies may affect how account pages load. Data linked to bKash, Nagad or Bank Transfer transactions is stored as a reference string, not as a live payment credential. Account records are held on secured servers and are accessible only to authorised staff handling account or compliance queries. We review our data practices when platform features change and update this policy to reflect those changes. The version shown on this page is the current one. If you want to know when this page was last reviewed, ask via support and we will confirm the date.
Session cookies manage your login state and lobby navigation. Adjust preferences in your browser. Disabling session cookies may prevent the account page from loading correctly.
Account access is protected by the login credentials you set. We do not share login details with game studios such as CQ9 or PlayStar — they receive only a session token for the game to run.
Active account data is held while your account is open. Closed accounts are subject to a retention period determined by applicable law in your region before deletion is completed.
When we update this policy, the revised version replaces this page. We do not send retroactive alerts, but you can request the review date from support at any time.
These are the questions we hear most from account holders about how their data is handled. If your question is not covered here, contact support with the details of your request and we will get back to you at your registered email address.
We store the name, contact details and payment method information you enter at registration. Transaction references from bKash, Nagad or Bank Transfer are recorded against your wallet history. We do not store full payment credentials — those remain with the payment provider.
Studios like Microgaming, CQ9, PlayStar and PG Soft receive a session token so the game can run. They do not receive your name, contact details or payment records. Their access is limited strictly to what is needed to load and run the game session.
Log in and check your account settings for profile and transaction data. For a full summary of data categories we hold, submit a data access request through support. We will respond to your registered email address with the details.
Yes. Once you close your account, you can request data deletion through support. We process the request subject to any legal retention period that applies in your region. We will confirm the outcome at your registered email.
We record transaction reference numbers for wallet matching only. Full payment credentials are handled by the payment provider under their own security practices. We do not hold live bKash or Nagad credentials on our side.
This policy covers how we handle data for accounts on this platform. Whether you can access the platform at all depends on your local law and eligible regions. We do not extend legal guarantees about access or data rights beyond what is described on this page.